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Gold Coast Cadillac in New Jersey provides customers with pickup and drop-off services, free loaner vehicles and an online service appointment scheduler. Through a customer retention program it calls its Gold Club, the Oakhurst, N.J., dealership is committing to being better at providing a convenient experience, said Bill Camastro, a dealer and partner in the
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The U.S. National Highway Traffic Safety Administration is investigating a potential problem with an airbag indicator light installed in 749,312 vehicles made by General Motors Co. that may prevent the bags from deploying in accidents. The agency, according to documents posted on its website, has begun a preliminary evaluation after receiving 15 consumer complaints on
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The court-approved monitor overseeing Prime Automotive Group majority owner GPB Capital Holdings Inc. for the U.S. Securities and Exchange Commission is recommending that he remain in place for six months. Joseph Gardemal, managing director at consulting firm Alvarez & Marsal Holdings, said that after meeting with the U.S. regulator and GPB management, he suggests “continuation
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A little more than a year ago, Ken Garff Automotive Group in Utah was planning to highlight its brand values in a training campaign aimed at its 4,500 employees. Then the world changed. The COVID-19 pandemic led to the death of Chairman Bob Garff in March 2020 and gave staffers a different lens through which
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Nikola has announced a strategic partnership with the RIG360 dealer network to provide sales and service products for commercial customers. The RIG360 network consists of seven individual dealerships (Blanchard Machinery, Cleveland Brothers, Foley Equipment, MacAllister Machinery, Thompson Machinery, Thompson Tractor, and Yancey Bros. Co.), that average more than 75 years of experience. The plan is
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Even after killing its long-controversial stair-step dealer sales incentive program this month, Nissan is continuing with a volume-based program for full-size pickups that some retailers say favors high-volume stores. Nissan is offering dealers cash incentives based on the number of Titan pickups they sell. Under the program that runs through May 3, stores can earn
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South Korean battery makers LG Energy Solution and SK Innovation said on Sunday they have agreed to settle a trade secrets dispute over electric vehicle battery technologies, avoiding a potential setback for U.S. EV ambitions. The last-minute settlement ends a bitter U.S. trade dispute, sparing President Joe Biden from choosing between undermining intellectual property rights
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At Schomp Automotive Group’s three luxury-brand dealerships in Utah and Colorado, a handwritten letter isn’t a relic of a bygone era. Customers get personalized notes — complete with a general manager’s signature and, often, a direct phone number — multiple times a year, including after they purchase a vehicle, if they schedule a pickup and
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The Toyota Prius may have popularized the concept, but hybrid cars existed long before the now-ubiquitous Toyota hatchback. The Owen Magnetic featured on this episode of Jay Leno’s Garage dates to 1916—about 80 years before the Prius launched. It’s important to remember that, at the turn of the 20th century, battery-electric cars were quite common.
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Daimler’s new flagship electric sedan will generate “reasonable” returns right from the start as the vehicle features top-line technology, CEO Ola Kallenius said. The Mercedes EQS, which debuts this week, will produce attractive profits while still lagging the returns of its combustion engine-powered sibling, the S-Class, due to the higher cost of electric-car components, Kallenius
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Genesis is making headlines recently. From the unfortunate crash that Tiger Woods suffered in a GV80 to the new GV70 compact crossover and X coupe concept, the Korean luxury brand seemingly can’t avoid the spotlight. And there’s more coming, too. Rumor has it that an electric GV70 is right around the corner (likely dubbed eGV70). There’s also
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